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Throughout the customer lifecycle, organizations must continue to address improving the way they Attract, Engage, Service and Support their Customers.

Most organizations are actively exploring ways to retain and extend relationships with their high-value customers. In most cases, the top 20% of customers account for 80% of revenue — and 100% of profits — and often have the most demanding requirements. Leading companies recognize the need to understand, anticipate and respond to the needs, behaviors and preferences of their customers.

Sanchit’s Customer Relationship Management (CRM) services target specific pain points experienced by many companies. Our CRM consultants possess strong technology and functional skills. These technical skills are focused around the major CRM application vendors, such as SAP, PeopleSoft, Oracle and Siebel. Their functional skills focus on: Customer Self-Service/eService, Sales Force Automation, Marketing Automation and Product/Pricing Configuration. Sanchit also has strength in CRM-enabling technologies such as Business Intelligence and Enterprise Application Integration (EAI).

Sanchit has industry-specific CRM expertise in Discrete Manufacturing, High-Tech Manufacturing, Industrial Equipment, Oil & Gas, and Financial Services.