From partial outsourcing of help desk operations, to complete outsourcing of either an application or the entire IT support infrastructure, Sanchit's Turnkey Outsourcing services offers a cost-efficient source of technical support.

Sanchit offers 24 x 7 x 365 help desk support, including problem ticket creation, Level 1 troubleshooting, and ticket escalation. In addition, Sanchit provides proactive analysis of problem trends and appropriate recommended solutions to reduce future recurrences.

Customized to meet each client's specific service needs, Sanchit offers the depth of experience and reliability to deliver against contracted service levels.

Its scope of services offer true "end-to-end" coverage, including:

• Automated threshold alerts with escalation rules tied to service level commitments

• Global multi-lingual Tier 1 help desk services that utilize a knowledge engine for user support and Tivoli software for ticket administration and escalation

• Root cause analysis and trending analysis for proactive response and performance tuning
  Tier 2 operational support for maintaining computer equipment, operating systems and firewalls

• Tier 2 database management support

• Tier 2 custom and packaged application support services to handle vendor patches, new releases, break/fix, functional user support and minor enhancements

• Change management for all changes to the solution architecture, escalation rules, and service level agreements

• Service Level Agreement (SLA) administration and Performance Reporting

Contact Sanchit to determine if turnkey outsourcing is right for you.