The processes around managing a business's post-delivery support activities have long been neglected. Service Parts Management (SPM) activities have not been considered part of the "core" business, and therefore, have not received the attention that they deserve.

While the so-called "core" business functions have achieved substantial business results through ERP, CRM and SCM solution implementations and process re-engineering activities, individuals in the service business have struggled to meet customer service and cost expectations.

Sanchit can provide the required direction for your service parts business by delivering real-world experience in implementing world-class service parts processes and solutions that are focused on the post-delivery support process.

Current best practices can maximize customer satisfaction by exceeding service levels, while at the same time, reducing the investment in inventory and assets required. Sanchit provides capabilities in: service parts demand planning; warranty management; reverse logistics; service level and budget planning; service parts inventory planning; field service management; service parts network planning; repair management; and service execution.

Sanchit has helped companies in Aerospace & Defense, 3rd Party Logistics (3PL), Industrial Equipment, as well as many other discrete manufacturing businesses achieve world-class service parts business results.

We offer the following SPM services:

• Strategy Development

• Service Parts Management Capability Assessment

• Software Selection

• Process Transformation and Re-engineering

• Software Implementation and Integration

Sanchit has partnerships and/or experience with many leading service parts management software vendors including: i2, SAP, PeopleSoft, Oracle, Ariba, Commerce One, Agile, PTC and MatrixOne.

Our experienced consultants (average of 17 total years and 12 years industry experience) develop tools and services based on their unique knowledge and work activities. The blend of their knowledge and Sanchit's heritage in strong project management methodologies and disciplines. Contact Sanchit if you are looking to make the most of your product lifecycle processes.